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Specifications
Last checked : 09/08/2018

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EU air passenger rights apply:

EU means the 28 EU countries , including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands as well as Iceland, Norway and Switzerland. It does not include the Faeroe Islands, the Isle of Man and the Channel Islands.

The outbound and return flights are always considered as two separate flights even if they were booked as part of one reservation. In some cases the airline operating the flight (also known as the operating air carrier) may not be the same as the one from which you bought your ticket. In case of any difficulties only the airline which operates the flight can be held responsible.

Denied boarding

You may be denied boarding:

If you have presented yourself on time for check-in with a valid flight reservation and travel documentation and you're denied boarding due to overbooking or for operational reasons, and you don't voluntarily give up your seat, you are entitled to:

A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance.

Cancelled flight

Cancellation occurs when:

  • your original flight schedule is abandoned and you are transferred to another scheduled flight
  • the aircraft took off but, was forced to return to the airport of departure and you were transferred to another flight
  • your flight arrives at an airport which is not the final destination indicated on your ticket, unless:
    • You accepted re-routing (under comparable transport conditions at the earliest opportunity) to the airport of your original final destination or to any other destination agreed by you. In this case it is considered as a delay and not a cancellation.
    • The airport of arrival and the airport of the original final destination serve the same town, city or region. In this case it is considered as a delay and not a cancellation.

If your flight is cancelled you have the right to reimbursement, re-routing or return, as well as the right to assistance and a right to compensation. Compensation is due if you were informed less than 14 days prior to the scheduled departure date. The airline has the obligation to prove if and when you were personally informed that the flight was cancelled. If this is not the case you can contact your national authority for further assistance.

However, compensation is not due if the carrier can prove that the cancellation is caused by extraordinary circumstances.

A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance.

Delay

If your flight is delayed at departure, you have the right to assistance, to reimbursement and a return flight, depending on the duration of the delay and the distance of the flight.

If you arrived at your final destination with a delay of more than 3 hours, you are entitled to compensation, unless the delay was due to XXI XXI Selling Dress Casual Casual Selling q0zYt.

A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance.

Your flight was overbooked

If you have presented yourself on time for the check-in with a valid flight reservation and travel documentation and you're denied boarding due to overbooking or for operational reasons, and you don't voluntarily give up your seat, you are entitled to:

A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance.

Upgrading or downgrading

If you are upgraded, the airline can't request any additional payment.

If you are downgraded, you are entitled to reimbursement of a percentage of the price of your ticket, depending on the flight distance as follows:

a) 30% - flights of 1 500 km or less

b) 50% - flights within the EU of more than 1 500 km (except flights between the EU and French overseas departments), and all other flights between 1 500 and 3 500 km

c) 75% - flights not falling under (a) or (b), including flights between the EU and French overseas departments.

If you have 2 or more connecting flights included in a single ticket, you can only be reimbursed for the flight which was downgraded and not for the entire journey. The reimbursement should be paid within 7 days.

Lost, damaged or delayed luggage

Checked-in luggage

If your checked-in luggage is lost, damaged or delayed, the airline is liable and you're entitled to compensation up to an amount of approximately EUR 1 300. However if the damage was caused by an inherent defect in the baggage itself, you're not entitled to any compensation.

Hand luggage

If your hand luggage is damaged the airline is liable if it was responsible for the damage.

Travel insurance

To ensure you have sufficient coverage when travelling with expensive items it's advisable to take out private insurance. If you do not wish to do so you can for a fee request a higher compensation limit (in excess of EUR 1 300) from the airline you are travelling with. This must be done in advance and at the latest when you check-in.

How to complain

If you want to file a claim for lost or damaged luggage, you should do it in writing to the airline within 7 days, or within 21 days of receiving your luggage if it was delayed. There is no standard EU-wide form.

Compensation - denied boarding

Amount in EUR

Distance

250

1 500 km or less

400

More than 1 500 km within the EU and all other flights between 1 500 and 3 500 km

600

More than 3 500 km

You should always receive compensation if you're denied boarding

Connecting flight – one reservation with a single check-in

If you are denied boarding because the airline operating the connecting flight deemed that you would arrive too late to board this flight (as your first flight was delayed) compensation is due.

If the airline has offered you re-routing and you reach your final destination with a delay of 2, 3 or 4 hours the compensation may be reduced by 50%.

Compensation - cancellation

Amount in EUR

Distance

250

1 500 km or less

400

More than 1 500 km within the EU and all other flights between 1 500 and 3 500 km

600

More than 3 500 km

If your flight is cancelled, the airline must offer you, on a one off basis, a choice between:

  1. the reimbursement of your ticket and, if you have a connecting flight, a return flight to the airport of departure at the earliest opportunity
  2. re-routing to your final destination at the earliest opportunity or,
  3. re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats.

As soon as you have chosen one of these three options, you no longer have rights in relation to the other two options. However, the airline carrier may still have to provide compensation

  • if you choose to have your ticket reimbursed – the compensation will depend on the type of flight
  • if you choose re-routing – compensation will depend on the type of flight and the delay in reaching your final destination, past the original scheduled arrival time.

You're not entitled to compensation:

  • if you are informed Sweatshirt Round Picture Printed Long Loose Leisure Neck Sleeve more than 14 days in advance
  • if you are informed between 2 weeks and 7 days before the scheduled departure and you are offered re-routing which would allow you:
    • to depart no more than 2 hours before the original scheduled time of departure and
    • to reach your final destination less than 4 hours after the original scheduled time of arrival
  • if you are informed less than 7 days before the scheduled departure and are offered re-routing which would allow you:
    • to depart no more than 1 hour before the original scheduled time of departure and
    • to reach your final destination less than 2 hours after the original scheduled time of arrival.

If the airline has offered you re-routing and you reach your final destination with a delay of 2, 3 or 4 hours the compensation may be reduced by 50%.

A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must give you a written notice setting out the rules for compensation and assistance.

You are not entitled to compensation in case of extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Compensation - delay at arrival

Amount in EUR

Distance

250

1 500 km or less

400

More than 1 500 km within the EU and all other flights between 1 500 and 3 500 km

600

More than 3 500 km

  • If you reach your final destination with a delay of 3 hours or more you are entitled to compensation if the delay is not caused by XXI XXI Selling Dress Casual Casual Selling q0zYt.
  • If you miss a connecting flight travelling within the EU or outside the EU on a flight originating from an EU country, you should be entitled to compensation, if you arrive at your final destination with a delay of more than 3 hours. It is not relevant if the carrier operating the connecting flights is an EU or non-EU airline.
  • If you depart from a non-EU country to your final destination in an EU country, with connecting flights operated successively by non-EU and EU airlines or by EU airlines only, only the flights operated by EU airlines are taken into consideration for the right to compensation in case of a long delay on arrival at the final destination.
  • You are not entitled to compensation if you miss connecting flights due to delays at security checks or if you did not respect the boarding time of your flight at the airport of transfer.
  • If you accept a flight to a different airport from the one in the original booking and it arrives late, you're entitled to compensation. The time of arrival used for calculating the delay is the time of arrival at the airport mentioned in the original booking or the destination agreed upon with the airline. Transport costs between the alternative airport and the one in the original booking or agreed destination should be borne by the airline.

If the airline has offered you re-routing and you reach your final destination with a delay of 2, 3 or 4 hours, your compensation may be reduced by 50%.

Compensation - denied boarding due to overbooking

Amount in EUR

Distance

250

1 500 km or less

400

More than 1 500 km within the EU and all other flights between 1 500 and 3 500 km

600

More than 3 500 km

You should always receive compensation if you're denied boarding.

Connecting flight – one reservation with a single check-in.

If you are denied boarding because the airline operating the connecting flight deemed that you would arrive too late to board this flight (as your first flight was delayed) compensation is due.

If the airline has offered you re-routing and you reach your final destination with a delay of 2, 3 or 4 hours, Neck Sleeve Leisure Sweatshirt Long Picture Round Printed Loose your compensation may be reduced by 50%.

Assistance in the event of denied boarding

Airlines should offer you and provide assistance free of charge while you wait. In the event of travel disruption, you should make yourself known to the airline, to avoid a situation where you have to make your own arrangements. Airlines should also ensure, where available, that accommodation is accessible for people with disabilities and their service dogs. The assistance to be provided includes:

  • Refreshments
  • Food
  • Accommodation (if you are rebooked to travel the next day)
  • Transport to your accommodation and return to the airport
  • 2 telephone calls, telex, fax messages or emails

If assistance is not offered and you paid for your own meals and refreshments etc., the airline should reimburse you, provided the expenses were necessary, reasonable and appropriate. You should keep all receipts for this purpose. You only have the right to assistance as long as you have to wait for re-routing, under comparable transport conditions, to your final destination at the earliest opportunity or a return flight.

In exceptional cases, the airline may decide to limit or decline assistance if it would cause further delay to passengers waiting for an alternative or a delayed flight.

Assistance in the event of cancellation

Airlines should offer you and provide assistance free of charge while you wait. In the event of travel disruption, you should make yourself known to the airline, to avoid a situation where you have to make your own arrangements. Airlines should also ensure, where available, that accommodation is accessible for people with disabilities and their service dogs. The assistance to be provided includes:

  • Refreshments
  • Food
  • Accommodation (if you are rebooked to travel the next day)
  • Transport to your accommodation and return to the airport
  • 2 telephone calls, telex, fax messages or emails

If assistance is not offered and you paid for your own meals and refreshments etc., the airline should reimburse you, provided the expenses were necessary, reasonable and appropriate. You should keep all receipts for this purpose. You only have the right to assistance as long as you have to wait for re-routing, under comparable transport conditions, to your final destination at the earliest opportunity or a return flight.

In exceptional cases, the airline may decide to limit or decline assistance if it would cause further delay to passengers waiting for an alternative or a delayed flight.

Assistance in the event of delay at departure

Airlines should offer you and provide Neck Leisure Round Loose Long Sweatshirt Printed Sleeve Picture assistance free of charge while you wait. In the event of travel disruption, you should make yourself known to the airline, to avoid a situation where you have to make your own arrangements. Airlines should also ensure, where available, that accommodation is accessible for people with disabilities and their service dogs. The assistance to be provided includes:

  • Refreshments
  • Food
  • Accommodation (if you are rebooked to travel the next day)
  • Transport to your accommodation and return to the airport
  • 2 telephone calls, telex, fax messages or emails

If assistance is not offered and you paid for your own meals and refreshments etc., the airline should reimburse you, provided the expenses were necessary, reasonable and appropriate. You should keep all receipts for this purpose. You only have the right to assistance as long as you have to wait for re-routing, under comparable transport conditions, to your final destination at the earliest opportunity or a return flight.

In exceptional cases, the airline may decide to limit or decline assistance if it would cause further delay to passengers waiting for an alternative or a delayed flight.

Assistance in the event of denied boarding due to overbooking

Airlines should offer you and provide assistance free of charge while you wait. In the event of travel disruption, you should make yourself known to the airline, to avoid a situation where you have to make your own arrangements. Airlines should also ensure, where available, that accommodation is accessible for people with disabilities and their service dogs. The assistance to be provided includes:

  • Leisure Printed Sleeve Round Loose Neck Picture Sweatshirt Long Refreshments
  • Food
  • Accommodation (if you are rebooked to travel the next day)
  • Transport to your accommodation and return to the airport
  • 2 telephone calls, telex, fax messages or emails

If assistance is not offered and you paid for your own meals and refreshments etc., the airline should reimburse you, provided the expenses were necessary, reasonable and appropriate. You should keep all receipts for this purpose. You only have the right to assistance as long as you have to wait for re-routing, under comparable transport conditions, to your final destination at the earliest opportunity or a return flight.

In exceptional cases, the airline may decide to limit or decline assistance if it would cause further delay to passengers waiting for an alternative or a delayed flight.

Reimbursement, re-routing or rebooking in the event of denied boarding

The airline must offer you, on a one off basis, a choice between:

  1. the reimbursement of your ticket and, if you have a connecting flight, a return flight to the airport of departure at the earliest opportunity
  2. re-routing to your final destination at the earliest opportunity or,
  3. re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats.

As soon as you have chosen one of these three options, you no longer have rights in relation to the other two options. However, the airline may still have to provide compensation depending on the distance of your flight and the length of the delay past your original planned arrival time.

  • If the airline does not comply with its obligation to offer re-routing or return under comparable transport conditions at the earliest opportunity, it has to reimburse your flight costsPanda Printed Tee Neck Striped Pattern Short Sleeve Patched Round Heart r4nqUw1Axr.
  • If the airline does not offer you the choice between reimbursement and re-routing but decides unilaterally to reimburse your original ticket, you are entitled to an additional reimbursement of the price difference with the new ticket (under comparable transport conditions).
  • If you booked an outbound and a return flight separately with different airlines and the outbound flight is cancelled, reimbursement is only due for the cancelled flight.

However, if the outbound and return flights are operated by different airlines, but were part of a single reservation, in the event that the outbound flight was cancelled, you have the following rights:

  • Compensation
  • A choice between the reimbursement of your entire ticket (outbound and return flights) or re-routing on another flight for the outbound flight

Reimbursement, re-routing or rebooking in the event of cancellation

The airline must offer you, on a one off basis, a choice between:

  1. the reimbursement of your ticket and, if you have a connecting flight, a return flight to the airport of departure at the earliest opportunity
  2. re-routing to your final destination at the earliest opportunity or,
  3. re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats.

As soon as you have chosen one of these three options, you no longer have rights in relation to the other two options. However, the airline may still have to provide compensation depending on the distance of your flight and the length of the delay past your original planned arrival time.

  • If the airline does not comply with its obligation to offer re-routing or return under comparable transport conditions at the earliest opportunity, it has to reimburse your flight costs.
  • If the airline does not offer you the choice between reimbursement and re-routing but decides unilaterally to reimburse your original ticket, you are entitled to an additional reimbursement of the price difference with the new ticket (under comparable transport conditions).
  • If you booked an outbound and a return flight separately with different airlines and the outbound flight is cancelled, reimbursement is only due for the cancelled flight.

If the outbound and return flights are operated by different airlines, but were part of a single reservation, in the event that the outbound flight was cancelled, you have the following rights:

  • Compensation
  • A choice between the reimbursement of your entire ticket (outbound and return flights) or re-routing on another flight for the outbound flight

Reimbursement and a return flight in the event of a long delay (5 hours or more) at departure

If your flight is delayed at least 5 hours at departure, the airline must reimburse your ticket and, if you have a connecting flight, offer a return to the airport of departure at the earliest opportunity.

Reimbursement, re-routing or rebooking in the event of denied boarding due to overbooking

The airline must offer you, on a one off basis, a choice between:

  1. the reimbursement of your ticket and, if you have a connecting flight, a return flight to the airport of departure at the earliest opportunity
  2. re-routing to your final destination at the earliest opportunity or,
  3. re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats.

As soon as you have chosen one of these three options, you no longer have rights in relation to the other two options. However, the airline may still have to provide compensation depending on the distance of your flight and the length of the delay past your original planned arrival time.

  • If the airline does not comply with its obligation to offer re-routing or return under comparable transport conditions at the earliest opportunity, it has to reimburse your flight costs.
  • If the airline does not offer you the choice between reimbursement and re-routing but decides unilaterally to reimburse your original ticket, you are entitled to an additional reimbursementPattern Neck Dotted Letter Long Sleeves FRIENDS Sweatshirt Pullover Round Trendy SX4t7x of the price difference with the new ticket (under comparable transport conditions).
  • If you booked an outbound and a return flight separately with different airlines and the outbound flight is cancelled, reimbursement is only due for the Leisure Neck Round Printed Long Sleeve Picture Loose Sweatshirt cancelled flight.

However, if the outbound and return flights are operated by different airlines, but were part of a single reservation, in the event that the outbound flight was cancelled, you have the following rights:

  • Compensation
  • A choice between the reimbursement of your entire ticket (outbound and return flights) or re-routing on another flight for the outbound flight

Extraordinary circumstances - Cancellation

Extraordinary circumstances can lead to more than one cancellation or delay at the final destination. Examples of events defined as extraordinary circumstances are air traffic management decisions, political instability, adverse weather conditions and security risks.

Situations which are not considered as extraordinary circumstances include:

If an airline invokes extraordinary circumstances the reasons must be clearly explained. An airline does not have to pay compensation in the event of cancellation or delay at arrival if it can prove that the cancellation or delay is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

If you are not provided with a satisfactory explanation you can contact your national authorityfor further assistance.

Extraordinary circumstances - Delay

Extraordinary circumstances can lead to more than one cancellation or delay at the final destination. Examples of events defined as extraordinary circumstances are air traffic management decisions, political instability, adverse weather conditions and security risks.

Situations which are not considered as extraordinary circumstances include:

  • most technical problems which come to light during aircraft maintenance or are caused by failure to maintain an aircraft
  • collision of mobile boarding stairs with an aircraft
  • bird strike

If an airline invokes extraordinary circumstances the reasons must be clearly explained. An airline does not have to pay compensation in the event of cancellation or delay at arrival if it can prove that the cancellation or delay is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

If you are not provided with a satisfactory explanation you can contact your national authorityfor further assistance.

Claim your rights

Step 1 : Complain to the airline

You should first send your complaint to the airline using the EU-wide air passenger rights complaint form[119 KB]

Step 2 : Complain to national authorities

If you don't receive a reply from the airline within 2 months or if you are not satisfied with the reply, and if you consider that your EU air passenger rights were not respected, you can lodge a complaint with the relevant national authorityin the country where the incident took place, within a reasonable time-frame.

The national authority should provide you with a non-binding legal opinion on how to proceed with your claim.

Step Sweatshirt Sleeve Neck Round Picture Leisure Printed Loose Long 3: Use Alternative Dispute Resolution Entities (ADR) / Online Dispute Resolution (ODR)

If you are not satisfied with the response given by the airline, you can submit your dispute to an out-of-court procedure or an Alternative Dispute Resolution entity (ADR). If you bought your ticket online, you can submit your complaint via the Online Dispute Resolution (ODR) platform .

ADR and ODR are only open to EU residents.

Step 4 : Going to court

For flights between EU countries (operated by one airline) you may submit a claim for compensation under EU rules using the Shirt Navy Navy Eight Eight Eight X Navy X Shirt X Shirt vdapqzw. You can submit your claim either at the place of arrival or departure. You may also bring the matter before the courts in the country where the airline is registered. The time limits for bringing an action against an airline in a national court are defined in accordance with national rules on the limitation of actions in each EU country.

You can also consult your local European Consumer Centre for help and advice on problems related to air passenger rights.

Important information for people submitting a claim to a claims agency: Information notice on relevant EU consumer protection, marketing and data protection law applicable to claim agencies' activities in relation to Regulation 261/2004 on air passenger rights

FAQs

EU legislation

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