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Here’s how to get your money back

  1. Go to My eBay

    If your item hasn’t arrived or isn’t as described, go to My eBay, find the item in your purchase history, and select return or item not received within 30 days of delivery.

  2. Not resolved? Let us know.

    If your issue’s not resolved in 3 business days, contact us.

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    You’ll hear from us in 48 hours.

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Tracking

Check the item description for shipping terms and tracking instructions

Tracking is available on millions of items. You can check your item’s status in My eBay. Just go to the item listing in your purchase history.

And look for Fast ‘N Free on the
listing—lots of eBay sellers offer it.

Track your item

Need to return an item?

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Whatever you’re looking for, whatever you want to buy, millions of items on eBay are returnable. Before you bid or buy an item, check the seller’s return policy, then follow these easy steps to make a return.

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  1. Start your return

    Select the item you want to return in your purchase history on My eBay.

  2. Ship the item back

    If the seller asks, send the item back as soon as possible.

  3. Receive your refund

    If the seller doesn’t refund your money, ask eBay to step in and help.

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Purchased a vehicle on ebay?

Coat Zipper Long Stylish Plain Hooded New Sleeve Simple Unisex Vehicle Purchase Protection (VPP) may come with your purchase

eBay Motors Vehicle Purchase Protection (VPP) covers up to $10,000 for vehicle non-delivery, missing title, or major undisclosed defects. You are automatically enrolled in the program at no charge.

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Get the best service

Look for the Top Rated Plus seal on item listings to receive same-day shipping and tracking, 30-day returns, and more.

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My eBay

Whether you want to shop, track an item, ask a question, or return an item, My eBay is your one-stop destination for everything eBay related.

Go to My eBay

Ebay customer service

Have a question? Need to resolve an issue? We’re here to help. Customer Service is available 7 days per week.

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We go the extra mile for you

Our sellers are dedicated to making eBay the best place to shop

Hear a few of our sellers talk about the ways they deliver a great shopping experience, every day.

MORE ABOUT BUYER PROTECTION

Returns

If you have specific questions or issues about returns, see Frequently Asked Questions.

Money Back Guarantee

Got a question about the Money Back Guarantee? See Frequently Asked Questions.

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BEPP now protects capital equipment purchases up to $50,000.

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